Director of PMO – Delivery Program Manager

Company Overview

Bizbrain Technologies is a service company guiding customers to develop new supply chain processes and adopt SAP Supply Chain solutions.

We delivered over 50 successful projects across North America, Europe, and Latin America. Our services include Advisory and Value Prototyping, Implementation, Support, Training, and Organizational Change Management. As we continue to grow rapidly, we are strengthening our delivery capabilities and PMO structure to support increased demand and maintain high quality standards.

Position Summary

The role is responsible for the performance, capability, and governance of all project managers, while operating the PMO as a service that supports successful project delivery and client satisfaction.

This role balances strategic oversight with tactical execution. The Program Manager leads cross-project governance, monitors delivery health, drives resource optimization, and ensures consistency in quality and financial performance across engagements. When required, the Program Manager flexes into a hands-on Project Manager role, directly leading complex or high-visibility projects.

The ideal candidate brings strong program and project management experience, preferably within SAP supply chain solutions, and thrives in a fast-growing professional services environment. The role requires strong leadership, executive communication, operational rigor, and the ability to operate effectively in both strategic and delivery-focused capacities.

This role supports global delivery teams and customer stakeholders, primarily in a remote capacity.

Key Responsibilities

Program & Portfolio Oversight

• Own end-to-end oversight of multiple concurrent projects across customers.
• Ensure alignment between customer objectives, contractual commitments, and operational execution.
• Monitor portfolio health across scope, schedule, budget, quality, and customer satisfaction metrics.
• Identify cross-project risks, dependencies, and resource conflicts; proactively implement mitigation strategies.
• Drive consistency in delivery methodology, governance structure, and reporting standards.
• Provide executive-level visibility into program performance through structured dashboards and KPI reporting.
• Support revenue forecasting, margin tracking, and financial performance management across projects.

PMO Leadership & Governance

• Lead and evolve the PMO framework, standards, and tools across the organization.
• Define and track delivery metrics (schedule adherence, budget variance, utilization, risk exposure, change management, etc.).
• Standardize templates, processes, and governance cadences across all projects.
• Conduct portfolio reviews and facilitate steering committee preparation.
• Drive continuous improvement initiatives based on lessons learned and retrospectives.
• Mentor and coach Project Managers to strengthen delivery maturity and consistency.
• Conduct performance reviews and development planning.
• Ensure compliance with internal controls, quality standards, and contractual obligations.
• Support project managers in managing client stakeholders.

Define and Maintain the Delivery Methodology

• Maintain project management standards, templates, and governance processes.
• Ensure consistent use of planning, reporting, and risk management practices.
• Adapt methodologies for different project types.

Measure and demonstrate PMO value

• Define KPIs for project delivery and portfolio performance.
• Monitor project outcomes and client satisfaction.
• Report PMO performance and value to leadership.

Project Management (Tactical Flex Role)

• Directly manage strategic, high-risk, or high-visibility projects when required.
• Own project plans, budgets, and delivery outcomes.
• Lead project governance including status reporting, issue escalation, and risk management.
• Coordinate resources and support effort tracking and invoicing processes.
• Facilitate Agile ceremonies and ensure effective sprint execution where applicable.
• Maintain high-quality, well-documented deliverables through structured monitoring and follow-up.

Customer & Executive Engagement

• Serve as a trusted advisor to customer leadership across multiple engagements.
• Communicate program-level status, risks, financial health, and mitigation plans to executives.
• Support statements of work, service definitions, and change orders to ensure clarity and alignment.
• Strengthen long-term customer relationships through proactive engagement and delivery excellence.
• Support account growth by identifying improvement opportunities and future roadmap considerations.

Leadership & Organizational Contribution

• Foster a high-performance delivery culture focused on accountability, collaboration, and customer success.
• Drive operational scalability to support company growth.
• Partner with Sales, Solution Architects, and Delivery teams to ensure seamless transition from sales to execution.
• Support onboarding and development of new Project Managers and all other duties as assigned.

Qualifications

Must Have

• Strong communication skills and fluent English, written and verbal.
• Bachelor’s degree in Information Technology, Engineering, Physics, Math or Business.
• 10+ years of professional experience with progressive responsibility in project and/or program management.
• Demonstrated experience managing multiple business transformation projects simultaneously.
• Experience managing SAP projects or alternatively delivering business transformation projects using other Enterprise-grade solutions or Management Consulting practices.
• Experience developing NEW PMO processes reducing friction, bureaucracy and improve effectiveness.
• Experience leading PMO functions, delivery governance, or portfolio management.
• Strong understanding of financial management in professional services (budgeting, forecasting, margin tracking).
• Experience with Agile and Waterfall methodologies.
• Familiarity with Smartsheets, JIRA, or equivalent project management tools.
• Experience working with distributed global teams.
• Excellent executive communication and stakeholder management skills.
• Strong organizational discipline and ability to manage competing priorities.

Nice-to-have/Plus

• Experience designing or redesigning PMOs using PMO Value Ring as methodology: highly valued
• PMP/PMI certification or equivalent.

• MBA or equivalent business experience.
• Experience in a consulting or professional services environment.
• Knowledge of incident, problem, and change management processes and associated service level metrics.
• Experience defining and implementing PMO frameworks or maturity improvements.
• Curiosity and strong interest in understanding how technical SAP supply chain solutions are designed and deployed.

Work Location

• North America CST time zone preferred.
• Primarily remote; minimal travel expected.