Design, build, and maintain end-to-end observability solutions covering metrics, logs, traces, synthetic monitoring, real user monitoring (RUM), and business telemetry using New Relic and modern cloud-native monitoring services.

Develop and implement instrumentation of Observability standards for microservices, APIs, front-end, and legacy systems, ensuring consistent visibility across hybrid-cloud environments.

Leverage AI driven observability capabilities within New Relic and modern AIOps platforms to enable intelligent anomaly detection, predictive alerting, automated root cause analysis, noise reduction, and self-healing workflows, improving incident response efficiency and accelerating developer productivity.

Integrate observability into CI/CD and GitOps workflows, enabling automated monitoring, alerting, and feedback loops throughout the software delivery pipeline.

Lead cross-functional collaboration with platform, Developer Velocity and application teams to establish scalable monitoring architectures and operational excellence practices.

Evaluate, select, and implement next-generation observability tools and frameworks aligned with enterprise architecture, security, and scalability goals.

Mentor and guide engineering teams on observability best practices, fostering a data-driven, performance-oriented culture across the technology organization.

Establish and advance observability governance and maturity models, ensuring compliance with SLAs.

Partner with technology and business leadership to translate observability insights into actionable improvements driving product quality, developer velocity, and operational efficiency.

7+ years of total IT industry experience with a strong focus on Observability and monitoring solutions.

5+ years of solid hands-on experience in administrating, managing and integrating the New Relic Solutions in GCP , Azure & AWS Cloud.

Experience in managing Observability Solutions like Datadog, Dynatrace , Grafana , Prometheus etc.

Deep understanding of the “Four pillars” of Observability—Metrics, Events, Logs, and Traces—and how they interconnect to drive reliability and performance insights.

Strong background in distributed systems, microservices, and containerized applications (Kubernetes, EKS, Docker, service mesh architectures).

Knowledge of automation, CI/CD, and DevSecOps practices in integrating observability into modern delivery pipelines.

Excellent communication, collaboration & leadership skills with the ability to translate business observability needs into technical solutions

Strong troubleshooting, analytical and problem-solving abilities.

Understanding of SDLC, Agile Practices & ITIL Frameworks.

Technical Certifications highly preferred: New Relic Certified Reliability Engineer, New Relic verified Foundation, New Relic Certified Performance Engineer.

Required: Bachelor’s degree in computer science or equivalent; master’s degree preferred.