Key Responsibilities

Business Performance Review & Reporting (50%)

• Lead the end-to-end delivery of business reporting, ensuring accuracy, consistency, and timely execution.
• Partner with cross-functional teams to automate manual reporting processes and enhance efficiency and scalability.
• Design, optimize, and maintain SQL queries to support high-performing dashboards and data models.
• Develop and troubleshoot Excel-based solutions, including advanced macros, to streamline reporting workflows.
• Manage ad hoc data requests while maintaining recurring reports in line with SLA commitments.
• Create and maintain impactful business review presentations by synthesizing insights and coordinating inputs across teams.
• Track, manage, and resolve ServiceNow tickets to ensure prompt delivery and visibility of requests.
• Apply auditing and data validation best practices to ensure reporting accuracy and integrity.
• Continuously monitor and improve dashboards to enhance usability, performance, and alignment with business goals.

Communication & Stakeholder Partnership (25%)

• Act as the primary point of contact for reporting and analytics inquiries, providing expert guidance and technical support.
• Gather, document, and translate stakeholder requirements into clear, actionable deliverables.
• Facilitate training sessions on Power BI, Excel, and reporting best practices to upskill team members.
• Proactively communicate key insights, trends, and potential risks to stakeholders and leadership.
• Collaborate with teams across Operations, Compliance, and IT to turn business needs into data-driven solutions.
• Identify and recommend innovative reporting approaches when standard methods are not viable, ensuring clear documentation and execution plans.

Quality Assurance & Process Improvement (25%)

• Validate and review reports and dashboards to ensure adherence to quality standards and business requirements.
• Conduct regular process reviews to identify opportunities for optimization and continuous improvement.
• Maintain comprehensive documentation, including data definitions, workflows, and change logs, to support audits and training.
• Ensure all reporting activities comply with regulatory requirements and internal policies.

Basic Qualifications

• 2+ years of experience in data analysis, reporting, or dashboard development, with strong SQL and PowerBI skills.
• Advanced proficiency in Excel (including macros), PowerPoint, and Word.
• Excellent communication skills with a collaborative, stakeholder-focused mindset.

Preferred Qualifications

• Bachelor’s degree in Business Analytics, Information Systems, or a related field.
• Experience with ServiceNow or similar ticketing platforms is a plus.