Me postulé a través de una recomendación de un empleado. El proceso tomó más de 1 semana. Acudí a una entrevista en IBM (Nueva Delhi) en ene 2015
Entrevista
Scenario based questions. Your ITIL knowledge is tested. Contract Management and SLA reconciliation based questions. Incident, problem and change related questions. SLA breaches and service credits. Outsourcing models and previous experience in working with clients and domains.
