There are multiple stages of virtual interviews. A phone interview and a zoom interview. Was fairly easy as long as you are used to customer service. there is role play.
Me postulé en línea. Acudí a una entrevista en Capital One
Entrevista
Quick phone interview with a call role play situation at the end. Mostly customer service questions before role play. Over all it was quick and easy, expected it to be longer.
Me postulé en línea. Acudí a una entrevista en Capital One
Entrevista
2 phone interviews. first was pretty generic. Second one included very specific questions on how you would handle things customer service wise as well as role play a call. Always end the role play call asking if there is anything else you can assist with.