I submitted an application via Indeed.com, and I had already given up by the time they contacted me. I didn't hear back until 2 months after I applied. First, you will receive an email to schedule a phone interview. If you pass this, you move on to the next step. When I applied, they were hiring through a staffing agency, so I had to take a data entry test there. Once this was completed, I met them on site, and completed a basic math test, and an English grammar test. They even give you a tour of the office, and let you listen in on a few calls to see what you will be doing. After the tour, they review your scores on the data entry, math, and grammar tests, and these all have a minimum score for employment. Basic computer knowledge is also required. You will find out if you have the job at the end of the on-site interview.

Disrespectful interview process. After passing the language test online, I was invited to an interview. When the time for the interview came, the first thing that the recruiter told me was that the position had already been filled and they wouldn't be conducting an interview, but they would take my details down for future opportunities. I had spent a great deal of time preparing for the interview and it wouldn't have been difficult for them to send an email or voicemail to let me know in advance that the position had already been filled. I found it extremely disrespectful. There is no need to be so blasé about how you treat people. I don't think they stopped for one minute to think about the time investment I had made for that interview. If that is how they treat interviewees then I would be very wary of how they treat their employees.