Preguntas de entrevista para Customer Service Executive de Booking.com

Actualizado el Mar 13, 2021

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Se encontraron 234 de más de 2,028.0 entrevistas

Entrevistas en Booking.com

Experiencia
Positiva73%
Negativa13%
Neutral13%
Cómo obtener una entrevista
Postulación en línea85%
Reclutador5%
Recomendación de empleado4%
Dificultad
2.6
Promedio
DifícilPromedioFácil

Booking.com

Empleado anónimo en Tourcoing

Oferta aceptada
Experiencia positiva
Entrevista fácil
Solicitud

Me postulé en línea. Acudí a una entrevista en Booking.com (Tourcoing)

Entrevista

The interview process started with a short phone call about 30 min in order to get to know about my interest in the position and I got an invitation for the onsite interview. The onsite interview consisted in an English assessment and an individual interview with a Manager and/or Team leader.

Preguntas de entrevistas
  • Tell us an example of a problem solving case with an angry customer. What are the qualities needed for good customer service?
    Responder pregunta
Sé la primera persona en mencionar que esta entrevista es útil

Booking.com

Empleado anónimo

Oferta aceptada
Experiencia neutra
Entrevista difícil
Solicitud

Me postulé a través de un reclutador. El proceso tomó 2 meses. Acudí a una entrevista en Booking.com

Entrevista

Largo proceso de seleccion, en varias rondas, empezando online. Luego entrevista por telefono con virtual assistent, luego en grupo y al final 1:1 con 2 coaches. La respuesta me la comunicaron en 2 meses mas o menos desde la primera llamada.

Preguntas de entrevistas
Sé la primera persona en mencionar que esta entrevista es útil

Booking.com

Empleado anónimo

Oferta aceptada
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Booking.com en Mar 2020

Entrevista

very efficient. First they sent me a test to complete, after that HR called me and invited to an interview in Canary Wharf. The whole process was fun and easy. They prepared the presentation and talked about company's benefits. Then a quick language test and a role play. Everyone was very friendly.

Preguntas de entrevistas
Sé la primera persona en mencionar que esta entrevista es útil

Booking.com

Candidato de entrevista anónimo en Barcelona

Sin oferta
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. El proceso tomó 1 semana. Acudí a una entrevista en Booking.com (Barcelona) en Jan 2020

Entrevista

All the steps during the hiring process went very smoothly. I applied online. Shortly after I was sent an online test about language skills and a real scenario case, which was challenging and interesting at the same time. The day after I got reached by a very kind and professional HR Specialist, who interviewed me on the phone. In the same call, she invited me to join a group assessment for the day after. During the group assessment there was: an initial presentation of both the role and the company, an online language test (both for English and your specialty language), a tricky role-play about a Customer Servicing, and finally an interview with two HR agents. Ultimately, I was called after the weekend by a HR specialist from the Customer Service recruiting team to inform me that I was not chosen this time for the position, as they decided finally to close the hiring process with an internal employee who was being promoted. Even though I was not hired, I am very satisfied and happy about how everything went and, above all, about their genuine professionalism. And that's why I am proud to leave them a great and positive review on Glassdoor!

Preguntas de entrevistas
A 3 personas les resultó útil esta entrevista

Booking.com

Candidato de entrevista anónimo

Sin oferta
Experiencia neutra
Entrevista difícil
Solicitud

Me postulé en línea. Acudí a una entrevista en Booking.com en Jan 2020

Entrevista

Effettuato solo l'assessment test online in lingua inglese e italiano. Domande molto difficili di gestione situazione di un cliente con dei problemi. La parte in Italiano è stata molto facile, solo correzione di parole.

Preguntas de entrevistas
Sé la primera persona en mencionar que esta entrevista es útil

Booking.com

Empleado anónimo

Oferta aceptada
Experiencia positiva
Entrevista fácil
Solicitud

Me postulé en línea. Acudí a una entrevista en Booking.com

Entrevista

telephone interview about some basic personal information and scheduled the video interview date. However, the video interview questions is pretty easy, and they asked for a role play test. 4 scenarios were provided, and you need to randomly chose one. The role play is about to test the reaction of customers complaints. Two interviewers were pretty friendly and the atmosphere was delightful.

Preguntas de entrevistas
A 1 persona le resultó útil esta entrevista

Booking.com

Empleado anónimo en Grand Rapids, MI

Oferta aceptada
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Booking.com (Grand Rapids, MI) en Nov 2019

Entrevista

I applied for the job on the Booking.com website which was advertised on Indeed. When applying, I added a motivation letter/cover letter with my application which I felt helped me in the long run. The next day, I was contacted with a test which tested my English Grammar skills and also included a phone call scenario (multiple choice) with a guest and a hotel. The day after, I was contacted to schedule a phone interview. The phone interview was a great conversation discussing my previous experience in customer service and questions about my resume. After that, my interviewer explained the benefits and shifts available to see if I was further interested in continuing with the process. From then, they sent me an email with dates for an on-site interview. The on-site interview was a brief tour of the office (really nice!) and a grammar test to see if your scores lined up with the assessment you took previously. I then had a one-on-one interview which was standard interview questions but more detailed. The next day, I received a call and was offered the position. Very excited to start soon!

Preguntas de entrevistas
A 4 personas les resultó útil esta entrevista

Booking.com

Candidato de entrevista anónimo en Singapur

Sin oferta
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. Acudí a una entrevista en Booking.com (Singapur)

Entrevista

I found the job ad on LinkedIn, send them an email and 2 days later I got the email responded for a phone interview on my convenient. After the phone interview, the next day I got the email invitation for Group Assessment in their office. there are 5 other candidates 6 with me, 4 of us are competing for one job position based on the language background needed. start with how to operate standard laptop that have been prepared for all of us and looking for the program or folder, they have the standard English test folder inside the laptop and they give us a certain amount of time to finish and move on to the writing/reading test based on language background that we applied for.

Preguntas de entrevistas
A 1 persona le resultó útil esta entrevista

Booking.com

Empleado anónimo en Ámsterdam

Oferta aceptada
Experiencia positiva
Entrevista fácil
Solicitud

Me postulé en línea. Acudí a una entrevista en Booking.com (Ámsterdam) en May 2019

Entrevista

I applied online for a Job in customer Service and immediately recieved an invitation for a phone interview. After a brief conversation about cv keypoints and expectations, an appointment for a video conference was made. Within the conference, I had to pass an english test and a test in the language which line I served. I also had to take part in a small role play about a holiday emergency. The atmosphere was very relaxed and friendly

Preguntas de entrevistas
  • Have you ever helped a caolleage in a difficult Situation?
  • Imagine a customer calls you informing he just arrived at his hotel and it is overbooked
A 1 persona le resultó útil esta entrevista

Booking.com

Candidato de entrevista anónimo en Treviso

Sin oferta
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. El proceso tomó 3 meses. Acudí a una entrevista en Booking.com (Treviso) en May 2019

Entrevista

I applied in March through their website and had a language assessment / behavioural test a week later, this was done via a link they gave me. THe test was about my english and italian skills, some questions about customers problems and then there was a short video of a man which had a problem with an hotel that didn't allow dogs. I was contacted back for a phone interview at the end of april, just a friendly chat about my motiviation to work at booking, why I liked this kind of job and how I deal with upset customers

Preguntas de entrevistas
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