Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en Booking.com
Entrevista
I've applied online but did not get any response. After a month HR staff called me asking if I'm still interested in this position and when I confirmed I've been invited for group assesment and 1:1 interview which took place the same day.
During the group assessment there was a typical presentation of company profile and work conditions from the HR side and short, basic presentation of candidates (name, nationality etc.). Then language test in EN and native language which required basically to write an answer for the client complaint. Then everyone had 1:1 meeting with CS and HR representants. Questions in general were very basic- what can you offer to booking,com? What is the most important in CS job? How would you manage with difficult situation? I've been also asked to act the phone conversation with complaining customer.
Salary is not negotiable and was given in the advert. My first bad impresion was when someone asked for the possibilities of grow inside of the company and the HR's answer was that they are looking for someone who will be dedicated to customer service role (!?). Sorry to say this but 1st line CS job is not a dreamed one for most of the people and if company offers very basic salary (lower than most european salaries in CS) and do not offers any posibilities to be promoted, it does not make a good impression in my opinion. HR and CS staff were quite friendly although had strange feeling that they had a little bit aggressive attitude so I'm not sure if this is the type of people I would like to work with. Information from HR about rejection my candidature came after few days which is a plus for the company.
25
Otras evaluaciones sobre las entrevistas para el cargo de Customer Service Executive en Booking.com
Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Booking.com
Entrevista
Disrespectful interview process. After passing the language test online, I was invited to an interview. When the time for the interview came, the first thing that the recruiter told me was that the position had already been filled and they wouldn't be conducting an interview, but they would take my details down for future opportunities. I had spent a great deal of time preparing for the interview and it wouldn't have been difficult for them to send an email or voicemail to let me know in advance that the position had already been filled. I found it extremely disrespectful. There is no need to be so blasé about how you treat people. I don't think they stopped for one minute to think about the time investment I had made for that interview. If that is how they treat interviewees then I would be very wary of how they treat their employees.
Preguntas de entrevista [1]
Pregunta 1
What experience I have, where I live etc - they told me it wasn't a real interview since they had already hired who they wanted.
the interview process starts with a phone interview that lasts about 30 mins, informal to get to know you but make sure to make an impression, do your research on the company. then an in person panel interview + tour of the facility. they will also give you an assignment which you have to pass, and depending on what language you speak, an assignment to make sure you're fluent as well. whole process took a pretty long time, about a month.
Preguntas de entrevista [1]
Pregunta 1
describe a conflict you've had with a coworker and how you overcame it
Me postulé en línea. Acudí a una entrevista en Booking.com (Tourcoing)
Entrevista
The interview process started with a short phone call about 30 min in order to get to know about my interest in the position and I got an invitation for the onsite interview.
The onsite interview consisted in an English assessment and an individual interview with a Manager and/or Team leader.
Preguntas de entrevista [1]
Pregunta 1
Tell us an example of a problem solving case with an angry customer.
What are the qualities needed for good customer service?