What You Will Do:

Regulatory Compliance

• Monitor and analyze regulatory developments issued by OJK and other relevant authorities.
• Assess regulatory impacts and ensure timely implementation of new regulatory requirements.
• Provide compliance advisory support to business and operational teams.
• Maintain and update regulatory compliance matrices and compliance monitoring programs.

Policy & Procedure Management

• Develop, review, and update internal policies, procedures, and guidelines to ensure compliance with applicable regulations.
• Conduct periodic reviews to ensure policies remain current and effective.
• Support policy dissemination and implementation across business units.

Regulatory Reporting

• Prepare, review, and coordinate submission of regulatory reports to OJK and other relevant authorities.
• Ensure regulatory filings are accurate, complete, and submitted within required timelines.
• Coordinate with relevant departments to collect and validate regulatory reporting data.

Compliance Monitoring & Assessment

• Perform periodic compliance reviews and testing of business processes and controls.
• Identify compliance gaps and recommend corrective actions.
• Track remediation plans and monitor completion of compliance-related action items.

Consumer Protection

• Monitor compliance with consumer protection regulations applicable to financing companies.
• Review customer-facing documents, disclosures, agreements, marketing materials, and communication channels to ensure compliance with applicable requirements.
• Coordinate the handling and monitoring of customer complaints and ensure timely resolution in accordance with regulatory standards.
• Support the implementation of consumer protection policies, procedures, and awareness programs across the organization.
• Monitor and report consumer protection-related issues, trends, and regulatory developments.

Regulatory Examination & Audit Support

• Coordinate responses to regulatory inquiries and examinations.
• Support internal and external audits related to compliance matters.
• Monitor and follow up on remediation of compliance findings.

Compliance Awareness

• Assist in conducting compliance training and awareness programs.
• Promote a strong culture of compliance throughout the organization.

What We Are Looking For:

• Bachelor's Degree in Law (S.H.) is preferred.
• Minimum 4 years of experience in Compliance, Regulatory Compliance, Legal Compliance, Consumer Protection, or related functions within the financial services industry.
• Prior experience in a financing company (multifinance) is highly preferred.
• Experience handling OJK regulations, regulatory reporting, governance, and consumer protection compliance.
• Experience managing customer complaint handling processes and consumer protection programs will be an advantage.
• Strong understanding of regulations applicable to financing companies and the Indonesian financial services sector.
• Familiarity with OJK regulatory requirements, consumer protection regulations, and corporate governance standards.
• Strong analytical, problem-solving, and risk assessment skills.
• Excellent communication and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proficiency in English, both written and spoken.

Preferred Qualifications

• Experience interacting with OJK, auditors, and other regulatory authorities.
• Experience in fintech, digital financing, or embedded finance businesses is a plus.
• Relevant certifications in Compliance, Governance, Risk Management, or Consumer Protection will be an advantage.

• Competitive salary & performance bonus
• BPJS Kesehatan & Ketenagakerjaan
• Private health insurance
• Paid annual leave & sick leave
• Hybrid / flexible working arrangement
• Professional development & training support
• Career growth opportunities in a fast-growing fintech company
• Laptop / work equipment provided
• Team bonding & company events
• Dynamic and collaborative work environment