Here at The Original Baker, we pride ourselves on baking the finest artisan pastries. Our commitment to quality and customer satisfaction has made us popular amongst farm shops, garden centres and deli counters across the UK.

We are looking for a motivated and friendly Customer Service Advisor to join our team and help spread the joy of baked goods. In this role, you will be the first point of contact for our customers, taking orders over the telephone and providing assistance and support to ensure satisfaction.

The Original Baker is part of the Olidor Group which has ambitious plans for sustainable, profitable business growth within the food sector. Olidor also includes Brusco Food Group, a leading supplier of the finest quality ingredients, Karimix, a manufacturer of premium pastes and sauces and Four Anjels, a manufacturer of high-quality artisan sweet bakery treats.

What You’ll Do

· Respond to customer inquiries via phone and email

· Assist customers with product information, order status and trouble shooting

· Resolve customer complaints promptly and effectively

· Maintain accurate records of customer interactions

· Collaborate with colleagues to improve service delivery

· Support the wider team with admin tasks

What You’ll Bring

· Previous experience in a customer service role

· Strong verbal and written communication skills

· Ability to handle challenging situations with professionalism

· A positive attitude and a passion for helping others

Salary: £27,000 per annum

Working Arrangements: Full time, Monday to Friday, on-site based in Malton, North Yorkshire

Job Types: Full-time, Permanent

Pay: £27,000.00 per year

Benefits:

• Casual dress
• Company pension
• Employee discount
• Free parking

Ability to commute/relocate:

• Malton, North Yorkshire: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person