Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en Slack
Entrevista
Initial contact via email to complete a questionnaire of sample customer care cases.
followed up by 30 minute phone call with talent acquisition manager.
Then there was a process of 2 separate Skype interviews with other members of the customer experience team.
This was then followed by an in-office series of interviews. 1 by video chat and 2 face to face.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a how you managed negative criticism in a previous role.
Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en Slack (Vancouver, BC) en ago 2022
Entrevista
The interview process was lengthy but very thorough. Everyone was very engaging and made it feel at ease. 1. Written Assignment (pre screening) - 5 situation/behavioral questions 2. Screening call with the Recruiter - Basic personal questions/requirements 3. 2nd call with the Recruiter - More detailed questions about the position/ what I am looking for in a job/company 4. Zoom meeting with the Manager - History/ Experiences / Expectations 5. Zoom meeting with 2 existing Team members - History/ General questions / Situation based questions 6. Wrap-up with the Manager and then ending with the Recruiter - Last questions/ expectations The recruiter has very helpful in explaining each step and providing assistance with what to expect next. Very impressed!
Me postulé a través de una recomendación de un empleado. El proceso tomó 4 semanas. Acudí a una entrevista en Slack (Chicago, IL) en jul 2022
Entrevista
The interview process was very straight-forward. I first talked with HR over Zoom for a phone screening. Next was a written assessment and a 1-1 interview with the hiring manager. Next was a panel interview with another manager and team mate. My HR rep called me beforehand to help me prepare with different questions that they might ask.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time you handled a difficult customer and what was the outcome?
Me postulé en línea. Acudí a una entrevista en Slack (Dublín, Dublín)
Entrevista
Straightforward interviews. Multiple rounds including a written portion project and interviews with a few different people. The interviewers asked normal questions. No trick questions. The process was very transparent and clear.
