Ir al contenidoIr al pie de página
  • Empleos
  • Empresas
  • Sueldos
  • Para empleadores

      Impulsa tu carrera profesional

      Averigua cuánto podrías ganar, encuentra el empleo perfecto y comparte información sobre tu vida laboral y personal de forma anónima.

      employer cover photo
      employer logo
      employer logo

      Lumen

      Empleador activo

      Información
      Evaluaciones
      Pago y prestaciones
      Empleos
      Entrevistas
      Entrevistas
      Búsquedas relacionadas: Evaluaciones de Lumen | Empleos en Lumen | Sueldos en Lumen | Prestaciones en Lumen
      Entrevistas en LumenEntrevistas para el cargo de Customer Care Manager III en LumenEntrevista en Lumen


      Glassdoor

      • Acerca de
      • Premios
      • Blog
      • Contacto

      Empleadores

      • Cuenta de empleador gratuita
      • Centro de empleador

      Información

      • Ayuda
      • Pautas
      • Condiciones de uso
      • Privacidad y opciones de anuncios
      • No vender ni compartir mi información
      • Herramienta de autorización de cookies

      Trabaja con nosotros

      • Anunciantes
      • Oportunidades laborales
      Descargar aplicación

      • Buscar por:
      • Empresas
      • Empleos
      • Ubicaciones

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor", "Worklife Pro", "Bowls" y sus logotipos son marcas comerciales registradas de Glassdoor LLC.

      Empresas seguidas

      Sigue a tus empresas favoritas para estar al tanto de las últimas oportunidades y disponer de información desde adentro.

      Búsquedas de empleo

      Recibe recomendaciones y actualizaciones personalizadas al iniciar tu búsqueda.

      Las mejores empresas en cuanto a "Remuneración y prestaciones" cerca de ti

      avatar
      Cisco
      4.0★Remuneración y prestaciones
      avatar
      Salesforce
      4.4★Remuneración y prestaciones
      avatar
      SAP
      3.9★Remuneración y prestaciones
      avatar
      Capgemini
      3.7★Remuneración y prestaciones

      Entrevista para Customer Care Manager III

      7 de sept de 2023
      Candidato de entrevista anónimo
      New Orleans, LA

      Otras evaluaciones sobre las entrevistas para el cargo de Customer Care Manager III en Lumen

      Entrevista para Customer Care Manager III

      17 de jun de 2023
      Candidato de entrevista anónimo
      Sin ofertas
      Experiencia negativa
      Entrevista difícil
      Sin ofertas
      Experiencia positiva
      Entrevista difícil

      Solicitud

      Acudí a una entrevista en Lumen (New Orleans, LA)

      Entrevista

      They use HireVue for Video interviews. It takes from 20 to 30 mins to complete. There are two game tests that you must take also. Once you finish the video and games they will send you an email of your skills and characteristics.

      Preguntas de entrevista [1]

      Pregunta 1

      Give an example of a time that you faced rejection at work.
      Responder pregunta

      Solicitud

      Me postulé en línea. El proceso tomó 5 días. Acudí a una entrevista en Lumen en jun 2023

      Entrevista

      Inefficient and completely dehumanizing interview process that will absolutely drive away well-qualified candidates. The job listing and application do not indicate that there will be a video interview portion. Once you have already invested the time applying, you will be required to complete this portion within the next five days. They request that all questions be answered using the STARL format - situation, task, action, results, lessons learned. In other words, each question requires five answers, you must have a specific example to provide for each response, and if you aren't going to follow the STARL format, you need not apply. For each question, the prompt is shown on the screen and an actor also poses the question in a short video clip. The respondent is then provided one minute to prepare and two to three minutes to respond with the option to re-record once before moving on to the next prompt. In my case, there were six prompts. They have an entire section of their website dedicated to explaining their interview process and the STARL method, including some nice gaslighting. Don't be fooled. They aren't using this selection process to make interviewing more convenient and less stressful for YOU. They do it this way because they don't have enough respect for their applicants to sit down and meet with them properly. And make no mistake - this is not a simple preliminary interview, it is a complete interview with comprehensive questions. I reviewed all of the materials, took the full five days to prepare, and even started the video interview, but ultimately there was no amount of prep work that could make me comfortable with this format and I aborted the interview. It was too impersonal and too much pressure and as I sat there trying to come up with a specific example for the first prompt with the 60-second timer ticking down in my face, I just couldn't stop thinking about the hoops I was being forced to jump through before I could have the opportunity to do it all over again with a live person. It felt humiliating. An interview should be a conversation, a two-way street where you can also gain some information about the company and the role. This is just disrespectful.

      Preguntas de entrevista [1]

      Pregunta 1

      Tell me about a time when you had to deal with a major change partway through a project.
      1 respuesta
      9

      Entrevista para Customer Care Manager III

      17 de nov de 2022
      Candidato de entrevista anónimo
      Rustburg, VA
      Sin ofertas
      Experiencia positiva
      Entrevista promedio

      Solicitud

      Me postulé en línea. Acudí a una entrevista en Lumen (Rustburg, VA) en nov 2022

      Entrevista

      About to be interviewed. I will let you know once completed. The first interview is with HireVue and I will be asked a series of questions and then I’ll have to complete a game .