October 1st- Applied when the application first opened on indeed.com October 4th- Received invitation to complete a Questionnaire. This had some situational questions. i.e If a passenger falls asleep while you are handing out snacks what would you do? And you have four different scenarios to choose from. Most of the questions focus on customer service and are in a strongly agree/ disagree format. October 5th- I received an invitation to complete an on demand video interview. For this part of the process, I was really nervous because I don't have a lot of experience being on camera or participating in video interviews. You have five days to complete the video interview. I took almost three days to complete mine due to the fact that I felt I needed to prepare. Be prepared to give a detailed answer as to why you want to work for JetBlue and what you know about the company. The rest are behavioral questions. They will ask you how you handle certain types of situations in your customer service experience. October 8th- I completed my video interview. There were four questions. It was easier than I thought it would be because I did prepare for this by studying questions on glassdoor and watching youtube videos. If you have customer service experience just try think about certain things that you have done to provide amazing customer service and how you have overcame situations in the workplace. Currently I am waiting to hear back to see if I get a Face to Face interview.