There has been a ton of info provided on here already describing what to expect during the interview process, so I would like to give a few tips instead.. - If you can, stay overnight at the hotel the blue review is being held at. This will make you feel at ease knowing there is no chance of getting lost (or delayed by traffic or by weather) on the way to the interview the next morning. You will also feel comforted by the fact that all you need to do to get there is take an elevator ride. In addition, there will most likely be others staying overnight for the blue review and this gives you an opportunity to meet them before the big day. - When you arrive at the blue review, introduce yourself to others and be friendly/personable. This is the time to show the recruiters watching that you are a people person and enjoy connecting with others. Also, ask a question or two if given the opportunity by the recruiters. - When you're immersed in the group activity, embrace your listening skills and don't try to talk over your team mates. The recruiters will be hovering over you and want to see that you are considerate of other people's opinions but can also contribute ideas. - During the 2:1 interviews (technically it is one interview and one debrief), ensure that you are ready to provide specific examples to customer service related questions. Also, at the end, they will ask you if you have any questions for them. I would have at least 2-3 questions ready to ask. - Keep high energy throughout the interview process. It is a rather long day and you'll want to stay hydrated/bring some snacks. They did not provide a lunch break. I hope the above was helpful. The blue review was truly the absolute best interview experience I've ever had. You will go in nervous, but once you witness how genuine, engaging and welcoming the recruiters are, you will feel comforted and at ease. They want to see you shine, so go in and put forth the best "you"!