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      Entrevistas en GetYourGuideEntrevistas para el cargo de Customer Service Team Leader en GetYourGuideEntrevista en GetYourGuide


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      Entrevista para Customer Service Team Leader

      13 de jul de 2017
      Empleado anónimo
      Berlín

      Otras evaluaciones sobre las entrevistas para el cargo de Customer Service Team Leader en GetYourGuide

      Entrevista para Customer Service Team Lead

      3 de oct de 2017
      Candidato de entrevista anónimo
      Berlín
      Sin ofertas
      Oferta aceptada
      Experiencia neutra
      Entrevista promedio

      Solicitud

      Me postulé en persona. Acudí a una entrevista en GetYourGuide (Berlín)

      Entrevista

      The interview process takes too long in my opinion. Too many interviews and on one day you have an Interview with the Head of CS and a current Team Leader for 1 hour and immediately after a Culture Fit interview of 30 minutes.

      Preguntas de entrevista [1]

      Pregunta 1

      Tell me about your biggest failure or mistake in the past.
      Responder pregunta
      avatar
      Respuesta de GetYourGuide
      8y
      Thank you for your review. We are sorry to hear that you felt our interview process took too long. We really value your feedback and will take your comments on board.
      Experiencia negativa
      Entrevista promedio

      Solicitud

      Me postulé en persona. El proceso tomó 2 semanas. Acudí a una entrevista en GetYourGuide (Berlín) en jun 2017

      Entrevista

      I was to have a presentation with the Department Head and a Team Lead, as a first phase. After this I was to have an interview with HR, as well as with the incoming Department Head. I was scheduled for a day that I was on Holidays. After HR realised this we had a brief conversation via our company chat tool, before I went home to pack. I never received a formal invite to the interview, as is the common practice so that it appears in your calendar. There was a miscommunication on which week, and I missed my video interview. I was not permitted to reschedule, even after the first one had gone very well. I was told by colleagues that HR doesn't take kindly to complaints, and often screws up scheduling. Very dissapointing.

      Preguntas de entrevista [3]

      Pregunta 1

      What is your idea of an "excellent" leader?
      Responder pregunta

      Pregunta 2

      Would you terminate someone who was sick an excessive amount of days?
      Responder pregunta

      Pregunta 3

      How would you handle if you had to terminate an employee popular amongst his/her colleagues?
      Responder pregunta
      1
      avatar
      Respuesta de GetYourGuide
      8y
      Hi, Thank you for your review. We are sorry to hear you feel that you had a negative experience with our recruiting process. Our coordination team always try to work around the candidate's schedule and accommodate their needs as closely as possible. For example, we never schedule an interview on the recruiting calendar without first receiving confirmation from the candidate. We also follow up at least twice with candidates when we are waiting for interview confirmation. Following this structured process allows us to be thorough and to ensure that there is no miscommunication or errors. Thanks again for your review, we will take your feedback into consideration and wish you all the best in your future career. Kind Regards, GetYourGuide.

      Entrevista para Customer Service Team Lead

      18 de jul de 2017
      Empleado anónimo
      Berlín
      Oferta aceptada
      Experiencia positiva
      Entrevista promedio

      Solicitud

      Me postulé a través de una recomendación de un empleado. Acudí a una entrevista en GetYourGuide (Berlín) en jun 2017

      Entrevista

      Step 1: One call with a HR representative Step 2: One sided video interview on Spark Hire Step 3: Face to face interview with the Hiring Manager & one peer Step 4: Cultural Fit interview with a HR representative & a manager from an other department

      Preguntas de entrevista [1]

      Pregunta 1

      How do you manage change? How do you manage conflict within your team? What are the biggest challenges (and/or failures) you've experienced?
      Responder pregunta