I applied through a friend and was called for an initial phone interview. I was then told to come in to interview directly with management. I then sat in with one supervisor, then another, before a final interview with the head of CS. The whole process probably lasted two hours.

Spoke with HR over the phone for a pre-screen style interview. Was called back to interview in person with the Sr. Supervisor and Customer service Manager Took a typing test, data entry test and comprehension test on a computer in their office A few days later, I was contacted to take a drug test and submit to a background check Everything came up great and I was offered the position less than a week later.