The interview process was very simple. In the Houston location you meet at their call center location (very nice large place with a "quiet room" and indoor treadmills for relieving stress). You interview with 3 people individually. 2 of which are managers I believe (1 could be HR related) and another with sort of step under the managers that still handles rep responsibilities. The questions are very basic, but require specific detailed situations. Such questions are: Name a time you were given a difficult task and how was it handled. Name a time a customer was unhappy with the result and how did you handle it. Name a time you saw a co-worker violate a specific rule and what did you do in that situation Was there ever a time you had to disobey the rules and what were the results Overall the process can take about 45-60 minutes.