Me postulé en línea. Acudí a una entrevista en Booking.com (Berlín) en mar 2014
Entrevista
Alles passierte innerhalb von 24 Stunden: Ein Bewerbungsgespräch am Telefon, ein Assessment-Center und ein Angebot. Die Personalabteilung war sehr hilfreich. Das Telefongespräch enthielt keine gemeinen Fragen, sondern war eher eine Unterhaltung. Das Assessment-Center bestand aus einer Schreibaufgabe (E-Mails), Gruppenarbeit ("überleben", man muss ein zufälliges Thema in der Gruppe diskutieren) und einem persönlichen Gespräch mit einem Rollenspiel.
Preguntas de entrevista [1]
Pregunta 1
Einige Bewerber hatten Angst vor dem Rollenspiel im Gespräch. Meines Erachtens gibt es da keinen Grund zur Sorge - man muss einfach nett und kreativ sein.
Acudí a una entrevista en Booking.com (Manchester, Inglaterra)
Entrevista
The process was lengthy and competitive. They ensure that you know what you are going into by sharing experiences. A great way to interview and set up potential employees for the future.
Me postulé en línea. Acudí a una entrevista en Booking.com (Tourcoing)
Entrevista
First contact
Interview with HR, background and motivation
Interview with Customer service manager
Language test, comprehension and spelling
Situational test where you are asked to simulate a call with an upset customer.
Preguntas de entrevista [1]
Pregunta 1
What would you do in case of an upset customer on the phone
The selection process started with an assessment which is supposed to give a chance to show your practical skills in this particular role. The idea is great but the assessment itself was confusing, there was not enough time to answer all the questions properly and many questions were not even that relevant to the role.
If you manage to pass, you move to the interview stage which is the interview with a recruiter. I had a pretty relaxed interview with a lovely recruiter who said I left a positive impression and she will present my candidature to the next stage (which is an interview with the manager). However, at the end of the same day I received a message that they will not be moving forward with my application with no further feedback. A couple of weeks later I saw the role being reposted again.
Preguntas de entrevista [1]
Pregunta 1
Mostly just asking about my career path and how my past experiences could be relevant to this role.