Business Analysis & Client Engagement

• Collaborate with clients to understand business objectives, processes and pain points, using a consultative approach to challenge assumptions and guide solution thinking.
• Document, interpret and validate requirements to support product development and configuration.
• Facilitate workshops, discovery sessions and requirement reviews with internal and external stakeholders.

Product & Industry Insights

• Monitor legislative, policy and industry updates across NDIS, Support at Home and Medicare, assessing impacts and recommending product improvements.
• Work within the AvantCare team to prioritise enhancements aligned to strategy and client needs.
• Support continuous refinement of product documentation, processes and practices.

Product Demonstrations & Training

• Deliver engaging product demonstrations for prospective and existing clients.
• Provide training to client teams, ensuring clear and accurate explanations of product features and workflows.
• Communicate with professionalism and accuracy, reflecting the organisation’s client-service expectations .

Testing & Quality Support

• Provide clear inputs to the testing team to support the creation of effective test cases, ensuring coverage of acceptance criteria and real-world scenarios.
• Review test outcomes as required to ensure product changes meet functional expectations.

Standards, DevOps & Continuous Improvement

• • Adhere to established DevOps processes, team working practices and documentation standards.
  • Write high-quality user stories aligned with internal standards and acceptance-criteria expectations.
  • Contribute to the ongoing improvement of user story templates, requirement-gathering processes and DevOps practices.

Experience, Knowledge and Qualifications

• Experience in business analysis, consulting, product ownership or a similar role.
• Strong understanding of operational practices in regulated sectors such as disability, aged care or health.
• Excellent communication, facilitation and presentation skills.
• Ability to translate complex requirements into practical, usable solutions.
• Experience working with cross-functional teams including developers, testers and project managers.

Desirable:

• Relevant industry experience in NDIS, aged care, Support at Home, community services or health-related sectors.
• Experience with CRM, case management or workflow-driven platforms.
• Familiarity with Microsoft Dynamics 365 or similar systems.
• Experience supporting QA/testing activities or writing acceptance criteria.