Key Responsibilities

• Manage and oversee all Front Office operations including Reception, Guest Relations, Bell Desk, and Reservations.
• Ensure high standards of guest service and guest satisfaction.
• Handle guest complaints and ensure timely resolution.
• Lead, train, motivate, and manage the Front Office team.
• Monitor room inventory, occupancy, arrivals, departures, and revenue opportunities.
• Coordinate effectively with Housekeeping, Engineering, F&B, and other departments.
• Ensure adherence to hotel policies, procedures, and brand standards.
• Prepare departmental reports and maintain operational records.
• Manage shift scheduling, manpower planning, and performance monitoring.
• Ensure smooth check-in and check-out processes.

Requirements

• Minimum 8–10 years of experience in Front Office Operations within the hospitality industry.
• Proven experience in a managerial role.
• Hands-on experience with PMS Software.
• Working knowledge of IDS Cloud Software is mandatory.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work under pressure and handle operational challenges efficiently.

Preferred Skills

• Guest-centric approach.
• Strong operational and administrative knowledge.
• Revenue and occupancy management understanding.
• Excellent coordination and multitasking abilities.

Pay: From ₹70,000.00 per month

Benefits:

• Commuter assistance
• Food provided

Work Location: In person