Sanlam
Product Owner
Midrand
Who are we?
MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
What will you do?
The development team is in search of a Product Owner who will work closely with business area heads, scrum product teams and other product owners to build, manage and deliver value to the business; which entails: taking responsibility for the product or project life-cycle from concept, customer research and design, release planning through to development, initial support, feedback and improvement.
This role will form part of the CIO reporting line, reporting directly to the Projects and Delivery Manager.
What will make you successful in this role?
Minimum Qualification Required
- A relevant tertiary qualification. Bachelor's degree or similar
- Accredited Business Analysis / Product Owner / Project Management / Technical Diploma or Certificates will be advantageous
Minimum Experience
- A minimum of 4-5 years working experience
- Solid Product Owner, Business Analyst, System Analyst or Product Manager experience that focuses on technical operations of products, ideally within an agile financial services company
- Deep understanding of end-to-end client journeys including sales funnels, client self-service, and claims processes.
- Experience in working with UX/UI teams, digital designers, and development teams.
- Ability to apply data insights, experimentation, and A/B testing to inform decisions.
- Experience with analytics platforms.
- Technical understanding of APIs, mobile app development, and web technologies.
- Exposure to product lifecycle management tools.
Deliverables include, but will not be limited to
- Create and maintain the Product Strategy and Roadmap.
- Lead continuous improvement of sales, client service, and claims journeys.
- Use data and insights to validate strategies and inform prioritisation.
- Partner with business subject matter experts (legal, compliance, actuarial, etc.) and cross-functional scrum product teams to elicit, define, clarify and prioritise business requirements
- Develop and articulate a vision from which a business case for product or process improvement ideas must be developed
- Define minimum viable products (MVP) for the release of new products, process improvements or projects, with clearly defined growth or value experiments that will be validated by the release. This will include possible direction changes based on the reasonably expected outcomes of the experiments
- Define objectives-driven roadmaps, projects or process improvements in order to drive early and incremental return on investment taking into account the bigger picture and being flexible with regard to changing priorities.
- Manage stakeholder expectations by communicating roadmaps and requirements, negotiating and communicating priorities and timelines, managing change & providing necessary progress feedback.
- Understand technical debt and risk expressed by the Scrum teams: the ability to negotiate the priority of the technical debt with the teams with consideration for the release plan and the ability to articulate the decision to other stakeholders.
- Additional:
o Manage multiple backlogs and prioritise work accordingly to the relevant team.
o Support product release & usage by producing training material for new tech and ensuring that users are adapting to the product.
o Develop an understanding of the processes, and technology in the area to better drive awareness of new products and technology in the business.
o Communicate and collaborate with Service Providers, and third parties for required integration development.
o Collaborate, and manage work; allocate work and review completed work.
o Analyse product metrics and user behaviour.
o Optimise user experience through UX/UI collaboration and experimentation.
Competencies Required
- Analytical and delivery-focused
- Ability to pay attention to detail
- Excellent communication (spoken and written) and facilitation skills
- Presentable, assertive, team player with leadership qualities
- Ability to deal with, communicate and manage change
- Experience working in an Agile environment
Knowledge and Skills
Product Development
Competitor analysis and growth mind-set
Business Architecture review and business process architecture implementation
Feasibility studies and documentation of underlying business architecture
Documentation reviews
Personal Attributes
Interpersonal savvy - Contributing through others
Manages complexity - Contributing through others
Plans and aligns - Contributing through others
Optimises work processes - Contributing through others
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Being resilient - Contributing through others
Collaborates - Contributing through others
Cultivates innovation - Contributing through others
Customer focus - Contributing through others
Drives results - Contributing through others
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 03 June 2026.
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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