Debtors Administrator (12-month FTC)

Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google – the best-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 and 2022 being one of the fastest streaming ISPs on Netflix and a consistently top-rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

Our Products and Services:

• Fibre-to-the-Home (FTTH)
• Fibre-to-the-Business (FTTB)
• Enterprise connectivity
• Mobile connectivity and data management
• Cloud infrastructure and more!

At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, every day.

Our values:

• We Build Trust and Ownership
• We Honour & Respect People
• We Cultivate Passion & Creativity
• We Innovate Feverishly
• We Go the Extra Mile
• We Believe in Humility
• We Communicate Openly & Honestly
• We Make it FunWe Teach, Grow & Learn
• We Do More, With Less

Job Duties:

• Manage legal accounts and final notice tickets.
• Prepare and submit account handover files, including processing journals and updating debt collection systems.
• Ensure all handover information is accurate, complete and up to date.
• Resolve information discrepancies promptly.
• Communicate with customers and third party collections agency when required.
• Monitor and track payments received by RSAWEB and legal partners for handed-over accounts.
• Perform account reconciliations as needed.
• Issue final demand letters where applicable and negotiating payment plans when needed.
• Carry out any other reasonable duties as required.

Key Competencies

• Excellent communication skills, both written and verbal
• Self-motivated and self-managing
• Attention to Detail
• Respect for confidentiality
• Deadline driven
• Innovative

Requirements

• Grade 12 or equivalent
• Good communication skills and customer service oriented
• Strong PC Skills, Excel
• One year of customer service experience in a similar environment

Benefits

• An opportunity to gain invaluable experience working with an incredibly dedicated and passionate finance team
• Exposure to the latest industry technologies and standards
• A work environment that rivals the very best!

If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful.

Application Question(s):

• What is your current CTC?
• What is your desired CTC?
• What is your notice period?
• Are you comfortable travelling to our offices in Brooklyn?
• Do you have one year customer service experience in a similar environment?

Education:

• High School (matric) (Preferred)

Work Location: In person