Every new employee at Service Express participates in our global onboarding experience during their first week. In addition to company onboarding, new Field Service Engineers are enrolled in our Aces Technical Academy. Aces provides hands-on training and experience with servicing equipment, replacing parts and mastering the fundamentals of our service experience. The program ensures those in service roles receive the education and training needed to succeed and deliver exceptional experiences for our customers. Recently, we had the privilege of hosting six engineers at our Grand Rapids Technical Center for training. Thank you to our Aces Technical Academy facilitators; your dedication helps us achieve our purpose of providing the best experience for our customers, partners and employees. Discover more about our service career paths and Aces!
Congratulations to Executive Assistant, Liz Christy, for being selected as one of our 2024 Thomas Crowell Influence Awards! This award pays tribute to Thomas Crowell, a cherished member of our team whom we lost in 2020. The award recipients are nominated by their peers for embodying qualities similar to Thomas, including exceptional character, surpassing expectations and positively impacting our culture. Since joining our team in 2018, Liz has embodied Service Express's purpose to provide the best experience for our customers, partners, and employees. She goes above and beyond to help others, radiates positivity and welcomes everybody with open arms. Her kind heart and contagious energy are evident in all her actions. Her peers say, "Liz is always serving others in our organization, whether in her day-to-day role or her involvement in the Service Express Cares Council. She's passionate about improving others' lives." Liz says, "Thomas Crowell's positivity, coupled with his strong desire to help whenever he could, demonstrated how thoroughly he embodied the true Service Express person. To be seen in even a fraction of this light by my peers and the leadership here at Service Express is a humbling experience." Thank you, Liz, for your commitment and for being a true representation of the Service Express culture.
Say hello to our Service Delivery Managers! Members of this global team interact with every facet of our business, including sales, finance, technical teams and more. They work hard to ensure seamless customer interactions, and our standards have been surpassed from the beginning. As our company grows, this team continues expanding and fostering global alignment. Service Delivery Manager Chris Boggs says, "We have such an amazing global team, and I'm honored to be a part of it. I'm thrilled with the accomplishments we've made in such a short time, and I look forward to all that we will accomplish together this year!" Congratulations to Diana Ciampi for her recent promotion to Senior Service Delivery Manager. In addition to professional success, this group has checked off countless vision goals, from reading and fitness to travel and house projects. Way to go, team; thank you for all you do.
Tavia Delzer has a people-powered goal to take her kids to all the US national parks. Her family checked another off their list on their recent trip to Maui, Hawaii. In addition to exploring Haleakalā National Park, they participated in various activities. One of their highlights was snorkeling, where they heard about Trilogy Excursions' monthly ocean clean-up. They spent the morning picking up the harbor before heading into the ocean to remove trash while snorkeling. She says, "We are so grateful we got to experience the ocean clean-up and show our kids the importance of caring for our beautiful world." Way to go, Tavia! We love seeing our people making a difference around the globe.
Our Sales Development Representative (SDR) roles offer opportunities to shape and advance your career. David Bowman’s journey is a testament to this experience. He began as an SDR intern 5 years ago and now leverages his experience in his role as Revenue Operations Specialist. Read more about our culture and Sales Development roles!
At Service Express, we're proud to take action for our planet. Throughout April, our SE Cares Council organized various volunteer opportunities for Earth Day, encouraging people to get out and make an impact in their community. From cleaning up trash to removing invasive species, our dedicated team rolled up their sleeves to nurture and protect our precious Earth. We're so proud of our people for stepping up and making a difference: -71 employees participated -318 volunteer hours used But wait — it gets even better! For each employee who lent a hand, Service Express is planting a tree through One Tree Planted, a nonprofit organization focused on global reforestation. Thank you to our SE Cares Council for not just talking about change but making it happen. We appreciate you helping our people step up and care for our beautiful planet!
Say hello to our Sales Development Leaders! Having grown from their previous roles as Sales Development Representatives (SDRs), these individuals leverage their firsthand experience to mentor and inspire their teams. The role of an SDR is renowned for its dynamic mix of challenge and reward. These leaders empower their people with unwavering support, motivation and learning opportunities, fueling our company's success. Congratulations to Asia Baker on her recent promotion to Sales Development Manager. We look forward to seeing this dream team continue to lead the way. Learn more about our Sales Development Careers!
Happy Admin Professionals Day! Behind every successful team, there are outstanding admin making it all happen. At Service Express, our Executive Assistants are among the unsung heroes who keep us running smoothly and thriving. Our Executive Leaders share their appreciation: "Elizabeth plays a crucial role in helping me with my schedule and projects to ensure I am working on the right things and in the right place at the right time. I can't remember what life was like before her, but I know I never want to go back!" -President & CEO, Ron Alvesteffer "Liz embodies Service Express's purpose to provide the best experience for our customers, partners, and employees. She's such a welcoming and helpful person, representing us so well with our internal teams and others outside our company!" -Chief Marketing Officer, Josh Leatherman "Becky is always going the extra mile and thinking about how she can help her colleagues and leadership team to perform at their best. She is an absolute delight to work with" -Chief People Officer, Kim Randers "Elizabeth is more than an Executive Assistant. She is my trusted advisor on many topics. I seek out her opinions on many topics and value her insight." -Chief Information Officer, Nick Ockwell Thank you to Elizabeth Boelens, Liz Christy & Rebecca Botterell for your unwavering support, organization and positivity. You're the backbone of our success, and we couldn't do it without you!
Chris Boggs, our Service Delivery Manager, took our Service Express apparel to a new level with custom, branded shoes. He collaborated with Marketing and artist MDM Customs to create the coolest sneakers we've ever see, featuring our brand colors, logo and the iconic triangular pattern from our HQ wall. Thanks for taking our style to new heights, Chris!
Say hello to our Supply Chain Team! Made up of our IT Asset Disposition (ITAD), Production Lab, Procurement and Logistics Teams, this group operates as our global support structure. They ensure we're delivering reliable hardware for our maintenance organization. This team leverages our internally developed OnDeck® Predictive Sparing® system to identify common high-fail parts to provide our engineers and customers with what they need, when and where they need it. As this team focuses on supporting company growth, they remain committed to our purpose of providing the best experience for our customers, partners and employees. They treat every challenge as an opportunity to learn and grow. Paul Featherstone, Head of Supply Chain in Europe, says, "We embrace change, challenge norms and have built great relationships with one another along the way." Welcome Jonathan Beaumont, our newest Warehouse & Logistics Operative in Wetherby, UK. Thank you, Supply Chain Team, for seizing the opportunity and propelling Service Express forward.
