Know what HMV stands for (His Master's Voice), Know which products they sell. I was asked 3 reasons why a person would tell you that 'they're just looking', remember theft is one. I was asked how I would assist an elderly lady shopping for her grandson, offered gift card, headphones, etc. I was asked why I want to work there, hint 'i've always wanted to work at a cd shop' is not a good enough answer. they are a multi media shop and mention that. also they are over 120 years old, it's a british company, and canadian, not origionating in america like most people think.