Me postulé en línea. El proceso tomó 3 semanas. Acudí a una entrevista en Wells Fargo (Pensacola, FL) en dic 2014
Entrevista
I applied online for an open part-time teller position on December 5th and received a phone call from a Wells Fargo staffing specialist four days later on the 9th. She conducted a brief interview with me over the phone about my past work experiences and motivation to work for the company and then scheduled a one-on-one interview for me for two days later on the 12th. The interview was conducted by the Service Manager and the Store Manager at the same time, and was relatively easy and laid back. The questions were all pretty basic S.T.A.R. format and targeted selection situations (tell me about a time when you had to deal with a difficult customer: how did you resolve the situation? that kind of thing) and then some basic information about myself, my experience handling cash, and a couple of role-play situations. Nothing to stress over. The two interviewers made me feel very welcome and relaxed, and I actually had a good time getting to know them and the job requirements better. I just finished my interview today, and I know they still have a few more candidates to meet with before they make a decision. I was told I should be hearing from them one way or the other within the next week or so. Hopefully, it'll be good news! :)
Preguntas de entrevista [1]
Pregunta 1
Give an example of a time where you had a difficult goal to achieve.
Give an example of a time you've gone above and beyond for a customer.
How would you handle the situation if an angry customers comes in complaining that a deposit they made last week was not credited to their account and caused some checks to bounce?
Me postulé en línea. Acudí a una entrevista en Wells Fargo
Entrevista
The first interview was a AI online. Second was at the branch with the manager. Very comfortable, relaxed one on one. However, instead of one week to hear final it took 3. But it sounded like the position itself was being eliminated.
Preguntas de entrevista [1]
Pregunta 1
How comfortable I would be teaching customers our new apps.
Me postulé en línea. Acudí a una entrevista en Wells Fargo (Hallandale Beach, FL)
Entrevista
Average questions ie; how to assess risk, how have you handled certain customer service situations, when to escalate something to a manager, have you ever balanced a cash drawer.... etc
Preguntas de entrevista [1]
Pregunta 1
Describe a time or situation where you had to go above and beyond to handle an upset customer
Me postulé en línea. Acudí a una entrevista en Wells Fargo (Hillsboro, OR)
Entrevista
Process was quite odd. Branch was very boring, seemed like they only had three employees. Interview consisted about 6 questions based around customer service, technologies and giving various examples. Said that performance was based on risk mitigation
Preguntas de entrevista [1]
Pregunta 1
Give an example of something that your colleague did that was unethical and what did you do about it