El proceso tomó 2 semanas. Acudí a una entrevista en Wells Fargo (Phoenix, AZ) en may 2010
Entrevista
I applied online for the Wells Fargo Teller position. I recieved a phone call shortly from a lady. The phone call took about 5 minutes, it consisted of standard easy questions like "do you have sales experience?". I then went to a group interview downtown. Be prepared to answer questions about why you left your last job, your sales experience, how you dealt with a tough customer situation, how you met your sales goals in a recent position/situation (if you had them). As long as you show up on time & are presentable (dressed nicely, smile, ect.) are able to answer questions confidently you should do well. I was forwarded to a branch close to me and I have an interview (i'm assuming one-on-one) tomorrow!
Preguntas de entrevista [2]
Pregunta 1
How did you deal with and resolve a tough customer situation? (i.e. when they're angry, it's very busy, ect.)
Me postulé en línea. Acudí a una entrevista en Wells Fargo
Entrevista
The first interview was a AI online. Second was at the branch with the manager. Very comfortable, relaxed one on one. However, instead of one week to hear final it took 3. But it sounded like the position itself was being eliminated.
Preguntas de entrevista [1]
Pregunta 1
How comfortable I would be teaching customers our new apps.
Me postulé en línea. Acudí a una entrevista en Wells Fargo (Hallandale Beach, FL)
Entrevista
Average questions ie; how to assess risk, how have you handled certain customer service situations, when to escalate something to a manager, have you ever balanced a cash drawer.... etc
Preguntas de entrevista [1]
Pregunta 1
Describe a time or situation where you had to go above and beyond to handle an upset customer
Me postulé en línea. Acudí a una entrevista en Wells Fargo (Hillsboro, OR)
Entrevista
Process was quite odd. Branch was very boring, seemed like they only had three employees. Interview consisted about 6 questions based around customer service, technologies and giving various examples. Said that performance was based on risk mitigation
Preguntas de entrevista [1]
Pregunta 1
Give an example of something that your colleague did that was unethical and what did you do about it