Me postulé en línea. Acudí a una entrevista en Wells Fargo (Dallas, TX) en jun 2017
Entrevista
Applied online. Received an email about scheduling a phone interview. You have to be really fast in answering this email otherwise they will be full. Phone interview was easy. Basic questions about customer service. About 3 days later manager from the branch I applied to called for interview. 4 days later went to interview. Preparation is key. Situation based questions. Smile and stay calm. Act like your having a conversation amongst colleagues and you will be fine. Got a call the same day with an offer! Now just doing the background check. Set to start training in a week.
Me postulé en línea. Acudí a una entrevista en Wells Fargo
Entrevista
The first interview was a AI online. Second was at the branch with the manager. Very comfortable, relaxed one on one. However, instead of one week to hear final it took 3. But it sounded like the position itself was being eliminated.
Preguntas de entrevista [1]
Pregunta 1
How comfortable I would be teaching customers our new apps.
Me postulé en línea. Acudí a una entrevista en Wells Fargo (Hallandale Beach, FL)
Entrevista
Average questions ie; how to assess risk, how have you handled certain customer service situations, when to escalate something to a manager, have you ever balanced a cash drawer.... etc
Preguntas de entrevista [1]
Pregunta 1
Describe a time or situation where you had to go above and beyond to handle an upset customer
Me postulé en línea. Acudí a una entrevista en Wells Fargo (Hillsboro, OR)
Entrevista
Process was quite odd. Branch was very boring, seemed like they only had three employees. Interview consisted about 6 questions based around customer service, technologies and giving various examples. Said that performance was based on risk mitigation
Preguntas de entrevista [1]
Pregunta 1
Give an example of something that your colleague did that was unethical and what did you do about it