Your resume will be reviewed for key words in Customer Service related jobs. Need to have at least 6 months of consistent employment to get hired most cases 1. First interview may be over the phone 2. Interview take a computer assessement where you are to use an interactive customer call to see if you can take calls accurately with a 80% accuracy rate. 3. If you passed the assessement most people are called in to interview with a Supervisor in the Call Center and an HR Rep. 4. Then you will be called for drug screen and background check. 5. Training is about 6 weeks good training. 6. Must pass training tests with 80% or better on online and classroom assessements all test are on computer so the employee needs to go to Youtube to learn basic word and if you have those skills and have patience you should do well.

Verizon has a significantly lengthy interview process involving several levels of management. Expect this process to take up to a month. Typically you would start with your direct superior in a tag team setting with their peer.