Me postulé a través de otra fuente. El proceso tomó 2 días. Acudí a una entrevista en Verizon (Albuquerque, NM)
Entrevista
Hiring background was tough, they want to verify exact days and where employed even if you worked for Mcdonalds 10 years back. Background is for a call center job, didn't even have to verify exact days when working in law enforcement. "Star" format
Preguntas de entrevista [1]
Pregunta 1
You miss some excellent people getting hired or moving in company since they can't do company's "star" format of interviewing
Me postulé en línea. El proceso tomó 3 semanas. Acudí a una entrevista en Verizon (Tampa, FL)
Entrevista
The interview process was expected: Initial online testing, a phone interview with HR, a face-to-face interview with HR, and then a group interview with a couple of managers from the department you were applying for.
Preguntas de entrevista [1]
Pregunta 1
The basic interview questions to gauge my qualifications and ability to think on my feet.
Me postulé en línea. El proceso tomó 3 semanas. Acudí a una entrevista en Verizon
Entrevista
After holding the position of customer service rep for almost two years (in good standing) I applied for an open technical support position in my call center. I submitted my resume and got called to take an assessment test to gauge my knowledge on computer hardware and software terms. I was concerned I did not do a good job on the assessment so you can imagine my excitement when I got called in for an interview. The interview consisted on how I would handle customers' technical questions and ask me to also described (in detail) the steps needed to back up a customer's iPhone to the cloud.
Preguntas de entrevista [1]
Pregunta 1
Explain how you would handle a customer that calls in after their phone breaks down and wants to back up their phone.
Me postulé en línea. Acudí a una entrevista en Verizon
Entrevista
Phone interview first, followed by a test you take in office on a computer that evaluates your ability to multitask, then, a month later you get a 1:1 interview with a call center supervisor. A month later, you get a call back with an offer. They use the STAR approach for interviews.
Preguntas de entrevista [1]
Pregunta 1
"Tell me of a time you've had to deal with a tough customer and what did you do?"