The interview process was very swift for me. I was emailed to do an assessment after I applied. Mind you, I applied in December 2014, did not receive email until end of Feb 2015. After, I completed assessment, which is about 2 hrs long. I got a call from their recruiter saying I passed and that I will get a phone call in about 2 days to schedule f2f interview. I got the call the very next day, I am thinking this is really prompt, I like this. I went in for my f2f 2 days later and did the interview. Its is a structural interview and role playing is involved. However, the 2 gentleman I interviewed with were very nice and relaxing. The interview process lasted 45 min this f2f occurred on a Thursday. That following Tuesday, I received an email saying I qualified on the interview and that I will be contacted by a member of their team if I am the selected candidate. That's where I was confused, If I am the selected candidate? ok.... so that was 3 days ago to the date. I don't have any information to Verizon, as everything you get is through and auto email or has no call back information. As of right now, I have been waiting for a call..... with my fingers crossed. I really would like to work for them, but I'm not sure, as I usually hear from them within 2 days, but we will see....

Take a seven part assessment that lasts 2 hours. I finished the assessment in one hour. I was able to take the assessment at home. Then I was scheduled for a face to face structured interview. This is the toughest part because they use a booklet and read out of it as if they are administering an exam. It made me so nervous I did terrible. They do role playing and you have to sell the customer the product from XYZ company. They give you a pen and pad to write down the information for the XYZ company. The interview isn't personable at all. I don't think they even care about your personality. If you have call center or phone sales experience then this is the perfect job for you.