Talk about dragging you through the mud. I have to say that this is the most unprofessional interview process I have ever experienced which is incredibly disappointing because I love(d) Uber as a product and believe that they have a great team.
The entire process for this interview took a little over 6 weeks. Based on that time period alone, I think it's safe to say that they aren't actively seeking a new member of their team. Instead they are hoping to stumble across a unicorn of an employee that they just can't pass up. The job description details what they are looking for: someone who is comfortable with customer service, social media, marketing, but it turns out that they really don't need any of these attributes.
Week 1: The process began with a typical HR phone interview that lasts about 15-30 min. After the interview you are assigned a creative project.
Week 2: The creative project was a three page prompt including categories such as a marketing laundry list, responding to customer emails/tweets, blogs, and promos.
Week 3: After the creative project, you're called in for an in-person interview.
Week 4: The interview lasted about 1.5 hours and you will meet the entire CM team along with the senior CM and GM. After leaving the in-person interview, I felt it was implied that I would hear back from the team regarding a decision. Instead, a bit later that week I was assigned another project. This is about the point where I began to question the legitimacy of the process and said as much in an email, given the nature of the project and longevity of the process. The final project was too obtain as many users for their app by a given deadline. To me this says, "scam" more so than demonstrating any useful capabilities.
Week 5: Nonetheless, I completed the 5 day long project. I never heard back from Uber after completing the project so I sent an email a day after the project deadline to set up a call discussing the project. At the end of the call I inquired about any sort of timeline for a final decision to which they responded that they didn't have one and "should" hear by the beginning of the next week.
Week 6: I waited well into the first two days of the following week before following up regarding a decision. I sent an email to the team and 30 minutes later I received a generic HR message stating that they had chosen to move forward with other candidates and did not note any significant weaknesses on my end.
Considering the extraordinary amount of time that I had put in on my end (especially with the knowledge that I currently have a full time position), I was shocked by this final email. I completely respect any decision to move forward with another candidate when I am less suited for a position but the lack of transparency and longevity throughout the process was absolutely astounding. While the process was a great learning experience, I am disappointed by the lack of respect from Uber and certainly hope that no one else has to go through a process even remotely akin to mine.