Interview was quite easy. Questions are mostly about you ability to be empathetic with members and some questions are in regards to your prior customer service experience. Was offered the job shortly after.
Preguntas de entrevista [1]
Pregunta 1
Name a time when you had to deal with a difficult customer
Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en USAA (San Antonio, TX) en ago 2010
Entrevista
The interview process begins with an informal phone interview. The interview questions are simple and based on why you want to work for USAA and why you believe you qualify. In this interview, the interviewer explains the starting salary and basic job expectations to ensure that you know what job you are applying for.
The next step is to go in for the actual, formal, interview. This interview has the typical situation, behavior, outcome type of questions. There are usually 2-3 interviewers in the room along with yourself.
Preguntas de entrevista [1]
Pregunta 1
Explain a time you were tasked to implement a new process. Were you successful?
