Me postulé a través de una recomendación de un empleado. El proceso tomó 1 día. Acudí a una entrevista en USAA (Springfield, MO) en jun 2013
Entrevista
The hiring process was a bit ambiguous. The Human Capital department conducts a two part qualification process. The first part is an electronic assessment that simulates and gauges active listening, response to stress, and clerical typing.
Once Complete (should you pass the electronic simulation) begins the interview with hiring specialist.
Preguntas de entrevista [1]
Pregunta 1
What is a particular skill that you have, that you believe can be translate well into the work environment. Also give an example of where you used this in your previous vocation.
The interview process is relatively straightforward. For any contact center role, they take into account any customer-facing positions you’ve had in the past and prioritize your most recent experience. Having at least some knowledge of the military community helps as USAA remains loyal to its member base, which is composed mostly of those who were in the military or have had family that served.
Preguntas de entrevista [1]
Pregunta 1
What was one experience where you noticed something was wrong, and what did you do to fix it? What did you learn from the experience?
2 sets of interviews, called back took about 2 weeks but varies, drug test, got a offer letter, then started work. Not a hard process if your familiar with it
Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en USAA (San Antonio, TX) en nov 2017
Entrevista
Once I put in my application on line 2 weeks later I received an email to take an assignment test within 48 hrs
One week after that I received an email scheduling a phone interview lasted around 30 minutes
Next you received an email saying you didn’t qualify or a phone call for a face to face interview
