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      Búsquedas relacionadas: Evaluaciones de USAA | Empleos en USAA | Sueldos en USAA | Prestaciones en USAA
      Entrevistas en USAAEntrevistas para el cargo de Customer Service Representative en USAAEntrevista en USAA


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      Entrevista para Customer Service Representative

      15 de abr de 2020
      Empleado anónimo
      Oferta aceptada
      Experiencia positiva
      Entrevista promedio

      Solicitud

      Me postulé en línea. El proceso tomó 3 semanas. Acudí a una entrevista en USAA

      Entrevista

      Applied online through their website. Received an email to take an assessment test that lasts about 1 hour. Once finished, received another email from a recruiter wanting to setup a time for a phone interview. The interview was the recruiter asking about background, going through your resume and then asked a few questions about experience. Look into STAR model of interview questions and it will help you prepare beforehand. If you pass the phone interview, the recruiter will setup a time for an in-person/skype/phone interview with two hiring managers. The managers I interviewed with were very nice and knew a lot about the company as well as what they wanted out of a candidate. The interview lasted about 45 minutes and they asked two STAR model questions, Why USAA? and then a role play session. It sounds intimidating but the role play is very helpful for you and the managers in how you handle a situation as well as adapt to selling a product based on the info given and what you get out of the customer.

      Preguntas de entrevista [4]

      Pregunta 1

      Why USAA?
      Responder pregunta

      Pregunta 2

      Give me a time you had an upset customer and how did you handle the situation.
      Responder pregunta

      Pregunta 3

      Can you give an example of a time that you had to persuade someone into buying your product and earn your trust?
      Responder pregunta

      Pregunta 4

      Give me an example of a time you went above and beyond for a customer and what was the outcome.
      Responder pregunta
      27

      Otras evaluaciones sobre las entrevistas para el cargo de Customer Service Representative en USAA

      Entrevista para Customer Service Representative (CSR)

      1 de oct de 2025
      Empleado anónimo
      San Antonio, TX
      Oferta aceptada
      Experiencia neutra
      Entrevista promedio

      Solicitud

      Acudí a una entrevista en USAA (San Antonio, TX)

      Entrevista

      Easy and super fast, it took me 2 weeks total from applying until getting an offer. Phone screen interview, and then in person with hiring manager. In person took about 30 minutes

      Preguntas de entrevista [1]

      Pregunta 1

      Situation questions using star method
      Responder pregunta

      Entrevista para Customer Service Representative

      9 de jul de 2025
      Candidato de entrevista anónimo
      Oferta rechazada
      Experiencia positiva
      Entrevista promedio

      Solicitud

      Acudí a una entrevista en USAA

      Entrevista

      After filling out the initial application I was invited to take an online skills assessment which included timed portions and was fairly lengthy. There was also a brief phone screening, and then an in person interview with the manager.

      Preguntas de entrevista [1]

      Pregunta 1

      Why do you want to work for USAA?
      Responder pregunta
      1

      Entrevista para Customer Service Representative

      28 de abr de 2025
      Candidato de entrevista anónimo
      San Antonio, TX
      Oferta rechazada
      Experiencia negativa
      Entrevista difícil

      Solicitud

      Acudí a una entrevista en USAA (San Antonio, TX)

      Entrevista

      Very specific questions. Be really prepared to come up with a story on the spot. Nothing to do with the job description. They want you to sound like a robot.

      Preguntas de entrevista [1]

      Pregunta 1

      Who was your favorite employer and why
      Responder pregunta