I applied online on a Thursday and received an email offer to complete an online assessment on Monday or Tuesday. Practice first! It was a problem solving assessment. A bunch of miscellaneous questions, some involving math/puzzles. Testing your basic level of problem solving. Not difficult at all but practice so that you know what to expect. I submitted that and after a day or 2 they responded requesting me to complete a digital interview. Basically you record yourself answering 5 basic questions on your webcam or camera phone. You also watch a couple of videos where someone is giving you information about the company. Basic Customer Service questions are asked. There might have been a question where they want you to sum up one of the policies that they explained in the video. After that, a day or two later I was called and invited to come in for a 3 hour site visit/interview. They gave me an option for the following day or 2 days later. They moved pretty quickly. This visit consisted of a tour, shadowing someone already in the role, a mock customer support phone call, AND THEN the actual interview. Basic behavioral-scenario-give me an example of a time when you- questions.

First a video interview , next a cognitive assessment test followed by a brief phone interview. An in person interview was offered at the end of the phone interview (which I would probably refer to as more of a phone screen).