I got a mail telling me that I've been selected for a video interview. I clicked on the said link and there were 5 questions that appeared on the screen. I just had to record my answers and send them. Then a few days later I got a call saying that I'd been moved to the next round in which I'd have a live video interview with one of the hiring managers. I replied with my available time slots. But then I did not receive any reply for a week. I called up the manager, and she said that they were not done interviewing all candidates, and I'd be informed soon. Some 8 days later, I get a regret mail informing me that they could not take me to the next round. The manager hasn't replied since then.

It was pretty straightforward and easy, they really look for your behavior attributes rather than technical, but still the technical is important since the role is very versatile. I would focus on the basics and also understand customer interaction.