WORKING IN A TEAM: 1. Tell me about a time when you have worked in a team? • What was your role? • How much did you help others? • What feedback did you get? 2. Describe a time when you have contributed to building a positive team spirit. • Why did you take this upon yourself? • What did you do? • How did they react to you and what was the outcome? 3. Tell me about a time when you went out of your way to help someone. • How did you spot that they needed help? • What steps did you take to best support them? • How much did you understand their feelings and concerns? 4.Can you give me an example of when you have adapted your approach to ensure you work well with other? • Why did you feel the need to do this? • What was different versus your usual approach? • What was the effect on others and the subsequent outcome? 5. Tell me about a time when you have had to work with someone who had a different approach to you. • How did you try to make the best of the situation? • How did this help the situation? • What would you do differently next time

Building Relationships: 1. Describe how you have built a good relationship with a colleague or customer at work • What did you do to initiate the relationship? • How did you build the relationship? • What was the outcome? 2. Tell me about a time when you have had to build relationships with new team members • How did you approach this? • What did you try? • In hindsight, what else could you have done? 3. Can you give me an example of a time when you have stepped in to help a customer or colleague who appeared unhappy? • What led you to do this? • What steps did you take? • How did they react to your intervention 4. Tell me about a time when you have built a relationship with a colleague outside of your immediate team. • Why was this important to you? • How did this make you feel? • What was their response to you? 5. Can you tell me about how you maintain relationships with people that you have known for a long time? • What have you done to keep them going? • What has been difficult and how have you managed this? • What has been the result of your efforts

Delivering Results & Meeting Customer Expectations 1. Tell me about a time when you delivered above and beyond a customer’s expectations? • What was the problem? • What did you say to the customer, and then do? • What was their feedback? 2. Describe a time when you found it challenging to keep a customer happy. • What was the situation? • What did you do to try to rectify the situation? • What should you have done instead to have reached a better outcome? 3.What rules or guidelines have you followed to ensure you met required standards? • How did you ensure you met the standards? • What was difficult in doing this? • What feedback did you receive to know you had performed well? 4.Can you give me an example of when you have asked a customer or colleague for feedback? • Why did you do this? • How did it make you feel? • How have you used the feedback since then? 5. Tell me about a time when you worked hard to meet a goal • What did you do precisely? • How did you keep track to ensure you met the goal? • What was the result of your efforts?

Adapting & Responding to Change 1. Describe a time when have you adapted to changes in your workplace? • Why did you need to do this? • What changes did you make? • How did your actions benefit you and those around you 2. Can you give me an example of a time when you had to consider someone else’s idea? • What was most difficult for you? • How did you try to make the best of the situation? • How much did you contribute to the subsequent success or failure? 3. Describe a time when you worked without much direction from your manager or another colleague • How were you able to do this? • How well did you manage? • What was the outcome? 4. Tell me about a time when you adapted your behaviour to fit in with a different culture • Why did you feel the need to do this? • What was different about how you came across? • How did others respond to you? 5. Can you tell me about a time when have you been reluctant to change your usual approach? • Why were you reluctant? • What was the effect on others? • What would you do in future if the same

Managing Pressure & Setbacks 1. Describe a time when you felt you were under a lot of pressure. • How did it affect you? • How did you try to manage and stay focused? • How effective were you? 2. Tell me about a time when you had to remain composed in a difficult situation. • What triggered this? • How did others react to you? • How have you tried to control your emotions since then? 3. Tell me about a time when you received some unexpected feedback • How did you feel? • How did you respond? • How much did it affect your work? 4.How do you keep yourself positive in challenging situations? • How do you maintain a positive outlook in these situations? • What steps have you taken to achieve this? • What was the outcome? 5. Describe a time when you worked on a task that took longer than expected • Why did you need more time? • How did it affect you? • How have you since managed a similar situation