Me postulé en línea. Acudí a una entrevista en Tesco (Bath, Inglaterra) en oct 2018
Entrevista
Before even getting an interview, you have to make a profile online, input your address, age etc, then it automatically starts to ask you some other straightforward questions like national insurance number, then on the same screen without warning it starts asking multiple choice questions about hypothetical situations, I didn't think much of it and just quickly chose questions that seemed logical without spending too much time, suddenly it stopped me and said, your application has been rejected based on your answers to the 'questionnaire'. SERIOUSLY, dumb system! Years of customer focused work experience, countless customer complements and this company is so dumb they let an online questionnaire decide who makes it for a human to human focused role, decided by a machine that doensn't understand humans or anything. Your resume is NOT taken into account if you don't pass this ludicrous test. Another large corporate company, more BS BS BS. Idiots in upper management out of touch with reality.
Preguntas de entrevista [1]
Pregunta 1
Right to work in the UK (Asylum & Immigration Act 1996). I can provide confirmation that I am legally entitled to work in the UK.
Please provide your National Insurance number
Availability to work: Can you confirm that you are able to work the hours you are applying for?
Have you been convicted of any criminal offence/s, which are not yet spent under rehabilitation? (offender Act 1974).
Do you live more than 30 miles away from the Store/Distribution Centre/Dotcom Centre that you are applying for?
Working as a customer assistant, you will often be interacting with customers who have high customer service expectations. How do you feel about that?
Working as a customer assistant, you will be working during some of the busiest times. How do you feel about that?
Working as a customer assistant, you will be working in a team and will often need to ask team members for help or advice. How do you feel about that?
As a Customer Assistant, customers are your top priority. You will often be asked questions by customers whilst carrying out other important responsibilities. How do you feel about that?
A customer asks you about their dotcom order, you don’t know much about it because that is a different department that you have not worked in. What do you do?
You have just helped a customer find the crumpets and they continue to chat to you about what they have been doing that day. You need to finish refilling the bakery. How do you respond?
A member of your team is preparing a customer promotion. She has just been asked to help on checkouts and asks if you could take over. You are currently helping a customer. How do you respond?
You are tidying an aisle when you hear a couple behind you discussing prosecco for a party this evening. What do you do?
You are still getting to know your team when your manager asks you whether you would like to help out in another department. How do you react?
A customer asks about a particular type of corn flakes, we have sold out of that particular brand. How do you respond?
Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Tesco (Ipswich, Inglaterra) en jun 2025
Entrevista
Applied online. Called me to arrange an interview. Interview was around 20/30 mins, some competency based questions and others about more work-culture fits e.g. asking about hobbies, etc to see if you are well-rounded I guess? Gave clear and sufficiently elaborate answers. Was offered the job same day against a few dozen others which I was glad for.
Preguntas de entrevista [1]
Pregunta 1
How would you approach balancing your responsibilities, which are often under time-pressured deadlines, with helping customers on the shop-floor?
Great interview, management were great and had a clear interview structure that made the whole process flow and came out with a clear understanding of the role and requirements that led to me accepting the role.
Preguntas de entrevista [1]
Pregunta 1
How I would approach a task and deal with a complaining customer
Me postulé a través de una recomendación de un empleado. El proceso tomó 1 día. Acudí a una entrevista en Tesco
Entrevista
Straight forward, basic questions on your approach to work and thought process with a test that was marked post interview process. Got offered after first round and started the following week.
