Applied online and heard back from a recruiter a few weeks later asking if I was still interested. I was scheduled a Microsoft Teams meeting with the recruiter a week later where she asked me basic info about my background and related experience. The next and final interview was another Teams meeting with 2 shift managers. This one lasted about 30 minutes. The first half was recap about the position and the second half was more technical, including role playing how to respond to basic troubleshooting questions I may encounter. Received an offer later that day.

Phone interview with HR, then had an in-person in-office interview with HR and a team lead where I was asked basic IT related questions. I was informed of my job offer over the phone.