Me postulé en línea. El proceso tomó 3 semanas. Acudí a una entrevista en TP (Yogyakarta, Yogyakarta) en abr 2025
Entrevista
First you were given an general, english, and writing test assesment. Then you were having an interview with HR also a Live chat simulation on being a customer service, next it will be a user interview while doing a mock email simulation then you pass, unfortunately myself does'nt continue the procedure so i can say much.
Preguntas de entrevista [1]
Pregunta 1
Experience on being a customer service, they ask about your health and mental readiness cause it's a permanent night shift for the one i applied also they do a lot of simulation to help you imagine how the work might be.
3 Telefonate und 2 Test.
Die Mitarbeiterin hat mir vorher gesagt welche Fragen(nicht alle aber 2/3) sie stellen wird und mir geraten mich darauf vorzubereiten.
Das habe ich dann natürlich auch gemacht und das hat mir sehr geholfen.
Quick and only a few questions and not too hard. It was all basic customer service questions and a short role play and email writing in both languages. Total time was less than an hour.
It was all automated without any human involved where the first one was an online assessment - that's OK saving both recruiter and candidates' time.
Here comes the incompetent part - after the assessment submission, recruiter sent out a mass automated rejection email WITHOUT candidate's name and reason of this failed assessment. The copy and paste format was very obvious because the background has a contrast color tone.
"Dear Candidates,
Thank you for your time and interest in the position with Teleperformance Malaysia.
We regret to inform you that based on your recent assessment results XXX, you did not meet the required criteria to proceed further at this stage."
Please, having a courtesy to at least addressing the candidate's name and one liner explaining which part failed wouldn't take up too much of your precious time.
THANK YOU for your rejection. I wouldn't want to work for an established organization with such poor practice, because candidate experience is employer branding time and you failed it.