Me postulé en línea. El proceso tomó 5 días. Acudí a una entrevista en TP (Boise, ID) en abr 2013
Entrevista
I applied and they called me within the next week. During the call, they asked some questions about my experience and a few test questions to prove it. They then scheduled me for an interview. I showed up 15 early and had to wait 30 minutes for the interview. There was also a pre-interview test that I passed. During the interview, a supervisor from the department I was being hired for asked me some questions and answered some of mine.
Preguntas de entrevista [1]
Pregunta 1
The most unexpected part of the interview process was the pre-interview quiz. It was about Mac and Windows, and basic functions (like where is the start button and how to select multiple items on MAC OS X).
Acudí a una entrevista en TP (Fort Lauderdale, FL)
Entrevista
The interview was pretty simple. Asked very vague questions about phones, and then had a typing test with a test on using a knowledge base. It seems like it was meant to be a low barrier of question.
First screening interview and then HR interview where they ask you 4-5 different questions related to customer service. For eg- How would you turn negative customer into a positive customer. What are the difficulties faced by a representative. Share your past experience where customer was happy or not satisfied.
Me postulé en línea. El proceso tomó 1 día. Acudí a una entrevista en TP (Boca Raton, FL) en sept 2018
Entrevista
The interview process was rather long. You arrive take a few test on handouts. In able to move on had to get a certain amount of questions right. Then it was the next step ,which was typing test and you had to type a certain speed in able to move on. Then there was face to face interview which was simple ,just relax and answer the questions to the best of your ability. If you pass the face to face interview then the last step is filling out paper work. The whole interview process I believe last 2 to 3 hours.
Preguntas de entrevista [1]
Pregunta 1
The interviewer ask a series of tech questions. For example would you do if a customer told you there phone froze.