Fairly straightforward, quick process. First, I had a phone interview with a manager from a different location. She then forwarded my information to the location I applied to, and held a face to face interview with me within a few days. The same day as my in-person interview, she sent me over to the location I applied to for my interview with the manager from there. I heard back from them 2 days later saying I got the job.

apply online through the website, then you will get a phone interview, then a one on one interview with one of the HR guys, and finally a one on one interview with the branch manager. HR will tell you within a week whether you got the position or not and right away you have to schedule for training classes

I had 3 interviews. The first one was over the phone with a recruiter. The second one was with a recruiter in person. The third one was with the branch manager. The interview questions were very typical. Went over my application. Previous experiences with customers. Online I read about the role playing so, I practiced at home and it was very helpful! Make sure to talk about your customer experience.