During the application you are required to make an account on jobvite. That is where they contact you. It took about a week for them to get back to me but then they asked me when I was available next week. So I picked a date the following week for them to call me. I believe it was a Wednesday at 1 pm. The interveiwer called me at 1 pm as scheduled and began asking me about the things I have on my application. He asked me about how confident I was in my abilities. I made sure to reassure him I was very confident. For example he asked how I would handle stress from angry customers, I responded with the fact that I'd just finished working with children all day and working with angry adults wouldn't be much different. Then we got to roleplays where he would give a scenario and we would act it out. This made me a little nervous, but after that he asked if I had any questions for him. I was nervous so I didn't have any. He said they would be in touch within the next 2 weeks to tell me if I'd been hired or not. They called me the next week to let me know I'd been hired and to give me all the proper forms as well as to tell me the training date.

Simple video interview that asked if you had troubleshooting experience and how technically savvy you are. Figure the interview also helped them judge our temperament as you will need a calm one for this role.