There was a quiz and then a phone call interview. They both are fairly easy. Nothing too complicated was asked. It is questions about you, customer service, Windows (basic) and networking (basic). Then if selected they do the usual offer and background check process.
Preguntas de entrevista [1]
Pregunta 1
Q: Tell us about a time when you delivered excellent customer service.
Me postulé en línea. El proceso tomó 1 semana. Acudí a una entrevista en Support.com en jul 2013
Entrevista
I was already working for SDC as a Remote Support Technician, so I was already hired and just up for a promotion. Back when I did apply for the RST job, the company required a background check and a fair amount of paperwork. This time, I applied for the PTE job and took the technical test, then was scheduled for a technical interview all in about one week.
Preguntas de entrevista [1]
Pregunta 1
There weren't any truly unexpected questions in the interview. You're allowed to search for answers, so as long as you have a solid technical background and are able to think quickly, search efficiently, and judge sources well, you'll be fine.
Me postulé en línea. Acudí a una entrevista en Support.com (Sunnyvale, CA) en oct 2018
Entrevista
Technical interview process with friendly recruiters. Company was very fair with the questions pertaining to their position. Received periodic updates on my employment and onboarding status. Expanding on questions very accepted.
Preguntas de entrevista [1]
Pregunta 1
Various questions regarding technology and troubleshooting
Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en Support.com (Orlando, FL) en jun 2018
Entrevista
Negative experience. Human resources took over a month to look over my application and pre-hire exam. I do not recommend this job to anybody. Human resources can't even be contacted by phone. It always goes to voice mail.
Preguntas de entrevista [1]
Pregunta 1
Are you available to work on Weekends and Holidays?
