The entire process took nearly three months. If you are selected from the applicant pool, you'll first have to take a test on policies. You are given several scenarios and then a series of questions about each. After that, you'll listen to several simulated sales calls and this will utilize your data entry skills. It was absurdly easy and I had all the data entry completed before the "customer" even finished speaking. I next did the typing speed test and scored around 95 wpm. I was only worried about the first portion of the test. I received an email to set up my phone interview next. I was a little surprised that the phone interview was behavioral based. I hadn't had to look for a job in the last 10 years and I thought I did well answering until the HR rep told me that I talk a lot. And with this sort of job they need someone to think quickly and be concise as this will be a phone-oriented job. She also, nicely, suggested I practice the STAR style interview before the face-to-face interview. I received an email from her 3 days later saying that they are constantly reviewing their hiring process, etc, etc. Then, out of the blue in mid-December, I got a call for a face-to-face interview. During the face-to-face, you'll have two or so managers asking you behavioral-style questions. They are reading from several sheets and the other is taking notes. The questions are poorly-worded and the interviewers even comment on that. I straight-up told them that they should make sure they fix those since not doing so is unfair to any applicant and it's unprofessional. The job itself is in a call center and you'll be dealing with frightened/angry customers who will swear at you. Lots of stress, apparently and very sedentary.