Me postulé a través de una recomendación de un empleado. El proceso tomó 1 día. Acudí a una entrevista en Starbucks (San Francisco, CA) en sept 2008
Entrevista
It's important to be yourself. They look for personality when interviewing.Starbucks is a place of customer service so its vital that you can show you know how to talk to people. The conversation during the interview will be about your approach to customer service and if you've had any experience. Even if it's your first job, consider yourself as a customer and discuss those experiences. It's an easy going interview. It's better to just feel relaxed when you interview. Don't think that anyone can get that job. It's not always as easy as it seems. Have good work ethics and show your talkative side. Starbucks is about connecting and getting to know people and throwing in the aspect of coffee. Be willing to learn about coffee and you don't have to try to impress them with your coffee knowledge.
Preguntas de entrevista [1]
Pregunta 1
From a customers perspective, when was there a time when you experienced good.customer service or bad customer service? What made this experience stand out?
Basically a short chat about my availability, my interest in the job, why I want to work there, how familiar I am with coffee and what my past experiences in hospitality were.
Acudí a una entrevista en Starbucks (Londres, Inglaterra)
Entrevista
After applying online they invited me for an online interview that was a group interview then the next stage would have been a one to one digital interview over zoom.
Preguntas de entrevista [1]
Pregunta 1
What's a difficult customer interaction you've had?
Easiest interview I've ever had. I was only asked 3 questions, 'tell me about yourself, what are your strengths & weaknesses, what is your availability?' Lasted about 10 minutes maximum