Me postulé en persona. El proceso tomó 2 semanas. Acudí a una entrevista en Spectrum (Cleveland, OH) en sept 2016
Entrevista
First an online assessment. Then I had a four step interview process. A tour of the call center, a personality test, situation test, and finally role playing where I had to act like an agent; helping a customer with a billing problem
Preguntas de entrevista [1]
Pregunta 1
Did you ever almost lose your temper with a customer? What was the problem and how did you handle it?
First round was on the phone. Second round in person. Haven't heard back yet, but it was just today. So i am still waiting to hear back. They were very friendly actually. So just waiting to hear back.
Preguntas de entrevista [1]
Pregunta 1
Experience with difficult customer and how you resolved it
Acudí a una entrevista en Spectrum (San Antonio, TX)
Entrevista
It was great. Easy. Jsut asked a few questions like what would I do if an angry customer calls and have I ever worked somewhere where another employee and I disagreed on something and how did we resolve it.
It was smooth and you know if they like you on the spot so right after interview you get the ball rolling on paper work ro start training.All just be polite and answer the questions.
Preguntas de entrevista [1]
Pregunta 1
About previous experiences and why you want to work for Charter
