Thanks very much for your comments, and we’re really sorry for your bad interview experience. We owe you an apology because we definitely got this one wrong – we’ll reach out to you directly this week to apologise in person. You’re absolutely right that we didn’t make reasonable adjustments for your interview. The reason those adjustments weren’t made in your case is because we weren’t aware before the interview that adjustments were needed. However, whilst this is an explanation of sorts, it’s definitely not an excuse because (a) it is our responsibility to determine in advance if adjustments are needed – covered in our application form for those that apply through our website but not always for those such as you who we meet via other avenues - and (b) our interviewers should have stopped the interview once they were made aware that adjustments might be needed, rather than continuing with the interview and attempting to make such adjustments on the fly. We’ll fix both of these problems for future interviews so that other candidates won’t go through the same experience. In terms of your comment about ‘no communication with unsuccessful candidates’, in your case your liaison was unwell on the day following the interview, a Friday, but we responded to you on the following Monday. I can assure you that all candidates do receive follow-up communication after an interview, whether they are successful or otherwise. In terms of feedback on your interview, all candidates can receive feedback on request (at any stage of our process). However, we don't provide unsolicited feedback, because that wouldn't always be welcome. Apologies once again and we wish you all the best.