Me postulé en línea. Acudí a una entrevista en SoFi
Entrevista
I applied online and got a call back within a few days. The phone interview was a preliminary interview to see if you qualify.
They scheduled me to come in the next day for an in-person interview. It took about 30 minutes and asked questions that had to do with the customer service position.
Preguntas de entrevista [1]
Pregunta 1
Give me an example when you had to give excellent customer service?
Me postulé a través de otra fuente. El proceso tomó 4 semanas. Acudí a una entrevista en SoFi en sept 2015
Entrevista
The HR rep who contacted me started by only asked me how long I worked for my current employer and would it be hard for me to leave. Mind you, I had prepped for a number of questions and she seemed to take little or no care with my replies before saying, "Well, let me tell you about the job.." She then went into military-like detail about "how this is more than a fulltime job." That employees are 'expected' to work 45 to 60 hours a week; a 10hr day was normal; I would have to work one day till 8pm and I cannot have two consecutive days off unless I agree to work weekends. "Can you do that?" I did not feel very welcome nor did I feel like I was selected because of my qualities or skills. At this point I felt more like the company was looking for cattle to bring profit to the farm. I was a bit stunned. Maybe this was a tactic to weed out the less-than-favorable applicants. When I told her that I was not so sure I was willing to work those kind of hours as I've been working the same hours for so many years. She added, "Yeah... Mon thru Fri, 8-5 -sounds like a sweet deal." I was a little miffed at that comment. Despite that response I agreed to a second interview. Lastly, she asked me if I had any further questions. I did. First, I asked her how long she's been with the company: "since April." Hmm... ok. Secondly, I asked her how she liked working for the company. She then rattled on about all the great perks & how the staff was easy to talk to. Her last sentence threw me though. She said, "and I'm able to provide for the roof over my head & buy gifts for my grandbabies." I can only conclude with all the hours the company requires of staff that there is no fair work/life balance. I can only assume she has little to no time to see her grandbabies & thus makes up for it in gifts. I felt bad for her. I also had a hard time accepting the opinion of an employee who had only recently been hired herself. I was unhappy with the interview & decided not to pursue it any further.
Preguntas de entrevista [1]
Pregunta 1
I see you've worked for (employer) for some time. Would it be hard for you to leave?