Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en Smartsheet (Atlanta, GA) en mar 2022
Entrevista
This was a very lengthy, multi-step interview process.
10 minute call with recruiter>30 minute Zoom with Hiring Manager>3 consecutive 30-minute calls with a CSM, CSM Manager, and Sales Manager> Build solution*> 60-minute presentation.
*The recruiter provides a case study which you need to use to build a solution in the platform and a presentation. There are very specific branding guidelines to follow when building this solution. I probably spent over 10 or so hours researching the product and putting together the PowerPoint deck.
During the presentation, I received overwhelmingly positive feedback except for two very minor misses (one which I corrected before the end of the presentation).
Despite all of the positive feedback, I was rejected due to my "skills and experience". My experience got me the interview and my skills were never questioned throughout the entire process.
I've no problem losing out to a candidate that's simply a better fit, or if I interviewed/presented poorly, but this was never the case.
I learned a lot from this process. In the end, the reasoning for my not being chosen was disappointing.
Preguntas de entrevista [1]
Pregunta 1
Recall specific examples of how certain situations were handled in the past.
Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Smartsheet (Boston, MA) en mar 2025
Entrevista
I was interviewing for a Customer Success Manager role. First round was with the recruiter, it was super easy and I got an intstant answer to move foward to the hiring manager interview. Hiring manager interview was 30 mins, plus about a week to hear back. Third round, was 3 back to back interviews (Senior CSM, AM, and CS Director). These were straightforward getting to know you and "tell me about a time and situation" type questions. The final interview was the technical interview, and a vague prompt was provided (take the scenario and create a smartsheet solution, PowerPoint to show the solution etc.) They provided a week to learn and prepare, the tool is huge and there's so much open for interpretation. During the technical interview, you will be presenting the solution and ppt to the 'fake company' in the scenario, who will be asking questions and drilling you.
Preguntas de entrevista [1]
Pregunta 1
tell me how you define enterprise customer success? how did you handle an at-risk customer or risky renewal?
Me postulé en línea. El proceso tomó 1 semana. Acudí a una entrevista en Smartsheet en ago 2024
Entrevista
Initially applied for Senior CSM and CSM II positions and was rejected for both. Finally applied for a CSM I position and had 30-minute screening interview with HR. HR rep had a set of CSM-related questions, obviously put together by the hiring manager. Was sent a rejection 1-2 days thereafter. (To be generous to myself, I was over qualified for an entry level CSM position, but the job market is brutal right now). The stated salary in the job posting was $67,500 - $99,900 for California & New York and $62,500 - $92,500 everywhere else. IIRC the HR rep said they were targeting $80-85k for my high COL area (in the northeast, but not NY).
Preguntas de entrevista [1]
Pregunta 1
What does customer success mean to you? How do you achieve it? etc.
Me postulé en línea. El proceso tomó 1 semana. Acudí a una entrevista en Smartsheet en ago 2024
Entrevista
Recruiter screen, hiring manager, 3 30 minute team interviews. I didn't get past this point. The process was so seamless and the team voiced how they enjoyed talking and gave me tips for the next round. I was very comfortable and was shocked when the recruiter ghosted until I followed up, saying they had offered the job to someone further in the process. Wish they would complete the active interviews before making decisions.
